All Reservation associates must report to the reservation office 15 minutes before the start of her shift to coordinate with associates of outgoing shift. The Logbook is received at the beginning of each shift. The opening and closing shift procedures are to be followed.
Ensure that the tasks are performed both efficiently and professionally. Associates are responsible for the tasks they do. All tasks are to be carried out on time and with no errors.
The logbook ensures smooth communication among the Reservation associates especially from various shifts. Special events / complaints are to be recorded in this logbook. It must be filled in legibly and in detail. All Reservation associates are required to initial the current page of the logbook after reading.
To ensure that all unacceptable and undesirable individuals are not entertained by the Hotel, the reservations department will continually update and maintain a Blacklist file.
Tidy appearance is to be maintained at all times.
All reservation correspondence and miscellaneous documents are filed properly to ensure efficient retrieval of reservation documents when needed.
All daily arrivals will be reviewed for Reservation particulars based on arrival list to ensure all rooms are correctly inputted in the system.
All return guests history files will be updated prior to guest arrival to ensure accurate information.
All reservation amendments will be documented to ensure that reservation information is updated.
To ensure a clear confirmation status for proposed reservation after FIT accepts proposals
The job duties of a hotel supervisor can vary depending on the size of the hotel and the number of other employees or departments.
The most efficient way of conducting a Quality Assurance Assessment is for such as an assessment to be done by someone who is not part of the Hotel Management team but who is familiar with the Hotels standards and service goals.
The Hotel Controllers primary responsibility is the management and oversight of main and sub- storeroom inventory and accurate reporting of inventory data.
Checking Out a Guest : A valid credit card is to be accepted and imprinted for pre-authorization by the front office receptionist or cashier upon guest check-in as an approved Method of Settlement of a guest ledger when the guest check out.
Floor Supervisor Duties and Responsibilities : Since Housekeeping is responsible for cleaning a large area within the hotel it is essential to establish good communication.
There are two approaches to Hotel Budgeting – bottom up and top down, with the bottom up approach resulting in a greater level of commitment from managers. Potentially, however, the sum of all the departments may not add up to the total unit requirements of head office. The approach is still somewhat hierarchical and often does not match current approaches to management with their emphasis on flexibility and
The duties performed by an Executive Chef include the following: Ordering Supplies. The Executive Chef must ensure that all supplies are ordered, stocked, and properly stored. This includes all food items, dishes and utensils, cleaning products, cooking supplies, and any other item necessary for kitchen functioning.
Hotels are much more extensive and demanding. The engineering department has the responsibility for everything in the building as well.
Guest Checks If manual guest room folios and food and beverage checks are used, these should be batched in strict numerical sequence and in triplicate.
Banquet Checklist - Theme Night • Call and confirm reservations starting the week prior to the event. • Confirm the party size.